{"id":1490,"date":"2023-10-30T21:39:32","date_gmt":"2023-10-30T21:39:32","guid":{"rendered":"https:\/\/www.anne-mariedekoning.nl\/wordpress\/?page_id=1490"},"modified":"2023-11-04T13:19:29","modified_gmt":"2023-11-04T13:19:29","slug":"klachten","status":"publish","type":"page","link":"https:\/\/www.anne-mariedekoning.nl\/wordpress\/klachten\/","title":{"rendered":"Klachten"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 werkwijze-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: center center;background-repeat: no-repeat;padding-top:25px;padding-right:50px;padding-bottom:25px;padding-left:50px;margin-bottom: 0px;margin-top: 0px;border-width: 1px 0px 1px 0px;border-color:#eaeaea;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% ) * 0.66666666666667 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-blend-mode: overlay;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h2 data-fontsize=\"18\" data-lineheight=\"27px\" class=\"fusion-responsive-typography-calculated\" style=\"--fontSize:18; line-height: 1.5; --minFontSize:18;\"><b>Klachten<\/b><\/h2>\n<p>Praktijk voor Levensloopbegeleiding is aangesloten bij de Algemene Beroepsvereniging voor Counselling (ABvC). Praktijk voor Levensloopbegeleiding respecteert en onderschrijft de <a style=\"color: var(--awb-color5);\" href=\"https:\/\/www.abvc.nl\/klachten\/\">klachtenprocedure<\/a> van ABvC. Het doel van deze procedure is het onderzoeken, beoordelen en toezien op de afhandeling van klachten van cli\u00ebnten of opdrachtgevers van aangesloten begeleiders. Met als uiteindelijk doel een bevredigende oplossing te vinden voor alle partijen. De klachtenprocedure wil allereerst de verhoudingen tussen klager en begeleider herstellen. Deze klachten kunnen gaan over:<\/p>\n<ul>\n<li>Het handelen of nalaten van de begeleider bij de uitvoering van een opdracht, in het bijzonder gerelateerd aan de ethische gedragscode van de beroepsvereniging;<\/li>\n<li>Financi\u00eble geschillen die voortkomen uit het tussen klager en begeleider gesloten contract.<\/li>\n<\/ul>\n<p>Via de ABvC is Praktijk voor Levensbegeleiding aangesloten bij <a style=\"color: var(--awb-color5);\" href=\"https:\/\/www.scag.nl\/\" target=\"_blank\" rel=\"noopener noreferrer\">SCAG<\/a>, de Stichting Complementaire en Alternatieve Gezondheidszorg. Als therapeut ben ik volgens de Wkkgz, de Wet kwaliteit, klachten en geschillen zorg, verplicht aangesloten bij een geschillencommissie. Voor zorgverleners in de complementaire en alternatieve gezondheidszorg gebeurt de registratie hiervoor door de Stichting Complementaire en Alternatieve Gezondheidszorg (SCAG).<\/p>\n<h3 data-fontsize=\"16\" data-lineheight=\"24px\" class=\"fusion-responsive-typography-calculated\" style=\"--fontSize:16; line-height: 1.5; --minFontSize:16;\"><b>Wat als je een klacht hebt?<\/b><\/h3>\n<p>Vanuit mijn <span style=\"color: var(--awb-color5);\"><a href=\"https:\/\/www.anne-mariedekoning.nl\/ethische-gedragscode\/\" style=\"color: var(--awb-color5);\">ethische gedragscode<\/a> <span style=\"color: var(--awb-color8);\">van de ABvC<\/span><\/span> doe ik er alles aan om je op een goede en respectvolle manier hulp te bieden. Toch kan het zijn dat je ergens niet tevreden over bent. Het is belangrijk om deze onvrede eerst samen te bespreken. Misschien is er sprake van een misverstand en komen we er samen uit als je kenbaar maakt waarover je ontevreden bent of wat je anders wil hebben. <\/p>\n<p>Wil of kun je de klacht niet persoonlijk bespreken of komen we er samen niet uit? Dan kan je gebruikmaken van een gratis klachtenfunctionaris via mijn beroepsvereniging ABvC . Deze ondersteunt je bij het formuleren van je klacht of onvrede en bij het onderzoeken van oplossingen. Er wordt samen met je gekeken naar de mogelijkheden om gehoor te vinden voor je klacht. Je klacht wordt binnen zes weken afgehandeld.<\/p>\n<p>Leidt de inzet van de klachtenfunctionaris niet tot een bevredigende uitkomst, dan kunt je je klacht als geschil voorleggen aan de <span style=\"color: var(--awb-color5);\"><a href=\"https:\/\/www.degeschillencommissiezorg.nl\/over-ons\/zorgcommissies\/complementaire-gezondheidszorg\/?utm_source=Laposta&amp;utm_campaign=Nieuwe+geschillencommissie+2023&amp;utm_medium=email\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: var(--awb-color5);\">Geschillencommissie Complementaire Gezondheidszorg<\/a><\/span>. Deze geschillencommissie neemt je klacht pas in behandeling, nadat je eerst het klachtentraject bij de klachtenfunctionaris hebt doorlopen. <\/p><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% ) * 0.33333333333333 ) );margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-blend-mode: overlay;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-0 fusion-content-boxes-1 content-boxes-icon-with-title content-left\" data-animationOffset=\"top-into-view\" 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.fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .fusion-read-more:hover:after,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .fusion-read-more:hover:before,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .fusion-read-more:hover,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .icon .circle-no,\n\t\t\t\t\t.fusion-content-boxes-2 .heading .heading-link:hover .content-box-heading {\n\t\t\t\t\t\tcolor: #a0ce4e;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .icon .circle-no 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src=\"https:\/\/www.anne-mariedekoning.nl\/wordpress\/wp-content\/uploads\/2021\/11\/ABvC_logo.gif\" alt class=\"img-responsive wp-image-776\"\/><\/span><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-0 fusion-content-boxes-3 content-boxes-icon-with-title content-left\" data-animationOffset=\"top-into-view\" style=\"margin-top:0px;margin-bottom:60px;\"><style type=\"text\/css\">.fusion-content-boxes-3 .heading .content-box-heading {color:#333333;}\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover .heading .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover .heading .heading-link .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover .heading .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover .heading .heading-link .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .fusion-read-more:hover:after,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .fusion-read-more:hover:before,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .fusion-read-more:hover,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover .icon .circle-no,\n\t\t\t\t\t.fusion-content-boxes-3 .heading .heading-link:hover .content-box-heading {\n\t\t\t\t\t\tcolor: #a0ce4e;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover .icon .circle-no {\n\t\t\t\t\t\tcolor: #a0ce4e !important;\n\t\t\t\t\t}.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button {background: #96c346;color: #ffffff;}.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button .fusion-button-text {color: #ffffff;}\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon > span {\n\t\t\t\t\t\tbackground-color: #a0ce4e !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover 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